Frequently Asked Questions
If you cannot find the answer to your question, please send us a message via our Contact page.
I make natural jewellery, can I sell it on Southern Sky Creations?
No. It’s fantastic that you work with natural products. Keep going and try Etsy.
I make natural jewellery, can I sell it on TinkerFruit?
Sadly, no. But good on ya!
Are there places where I can physically see the product before buying?
Depending on your location. There are outlets in Australia and New Zealand that carry some of the brands offered on TinkerFruit. Go to our Stockist page for further info. They will also be a lot cheaper when purchased locally – please support our wonderful retailers!
I’m keen to offer your products in my shop. Is that possible?
It could be. For that you can contact the site owners directly at info@pauaprism.com.
I’m keen to offer your products on a stall at a local market. Is that possible?
It could be. For that you can contact the site owners directly at info@pauaprism.com.
Can I buy a replacement cord?
If you send us a pic of the pendant we will usually send one for free. For that you can contact the site owners directly at info@pauaprism.com.
Is it possible to buy any item from the earlier collections shown on associated websites?
Sadly no, those lines are mostly extinct now. What you currently see on this website is everything available online from the brands associated.
Am I able to exchange a product that I bought?
Possibly, provided it hasn’t been opened. But you would need to send it back, as well as pay for shipping any replacement. For this you can contact the site owners directly at info@pauaprism.com.
I received my package and the piece is broken, can you help?
This never happens, so actually this is not a question we have ever been asked 🙂
But if you are the first, you can always contact the site owners directly at info@pauaprism.com.
How do you make some of the items you display here?
That’s a secret 😉
I don't have a PayPal account, can I still make a purchase?
Yes, you can pay using a credit or debit card via the PayPal console without having an account.
I don’t live in Australia or New Zealand – do I have to pay GST?
No – what you see is what you pay.
I don’t live in Australia or New Zealand – will I pay import duty / taxes on the product coming into my country?
It’s not very likely, but we can’t promise anything – you will need to check out your local guidelines to be sure.